MANILA, Philippines—Listed business process outsourcing (BPO) company eTelecare Global Solutions has clinched a technical support services contract with an international provider of voice, video and data communications services.

In a regulatory filing, eTelecare said that under the agreement, it would provide technical support services to the service provider’s residential and small business high-speed Internet clients.

These services would be handled in one of eTelecare’s Philippine contact centers, the company said.

“eTelecare has significant experience providing technical support services to residential and small business high-speed Internet users,” eTelecare president and chief executive John Harris said.

“We are confident that this experience—combined with our business philosophy of investing to outperform in people, process and technology—can deliver quantifiably superior results in terms of first-call resolution, customer satisfaction, retention and dispatch rate for this premier full-service provider,” he added.

According to the disclosure, eTelecare currently has more than 3,000 agents involved in delivering complex technical troubleshooting and problem resolution across the company’s portfolio of technical support programs.

The BPO firm operates 15 delivery centers with more than 13,000 employees in the Philippines, the United States, Nicaragua and South Africa.

Its Philippine delivery centers, which house 80 percent of its total employee count, are strategically located in different parts of Metro Manila, including Eastwood City, Makati, Alabang and Mandaluyong.

It also has two centers in Cebu and one in Pampanga, within the former US military base in Clark.

The company’s expansion to Cape Town in South Africa was implemented just last March, enabling it to offer European, North American, Global 1000 and in-country clients BPO services in English, French, Dutch, German, Portuguese, Italian and other European languages.