Strong currency hurts Philippine call centers
The peso’s rise is hitting call centers in the Philippines, handicapping the global leader in the lucrative business as it combats a challenge from top rival India, industry officials said Wednesday.
The peso’s rise is hitting call centers in the Philippines, handicapping the global leader in the lucrative business as it combats a challenge from top rival India, industry officials said Wednesday.
THE PHILIPPINES, India and China are the top three global shoring locations for corporations based on the number of jobs created in shared service centers, call centers and technical support centers from 2008 to 2011, according to a new report from global real estate adviser Jones Lang LaSalle.
The Philippines expects to boost its revenues from call centers to nearly $15 billion by 2016, sustaining its three-year lead over rival India, industry leaders said Tuesday.
Labor Secretary Rosalinda Baldoz has welcomed the defeat in the United States Senate of House Resolution No. 3696, or the “United States Call Center Worker and Protection Act,” which would have prohibited American companies from setting up call centers in foreign countries, including the Philippines.
Convergys, reputedly the world’s largest call center company, is set to put up two call centers in the city.
German and Canadian entrepreneurs have been urged to consider doing business in the Philippines, which has seen a phenomenal rise in the number of call centers as well as business and knowledge process outsourcing (BPO/KPO) firms.
The Philippine government should not pin too much hope on call centers and other business process outsourcing (BPO) companies as a means of boosting local employment and the economy, warned the independent think tank Ibon Foundation.
The government should not pin too much hope on the buiness process outsourcing industry, and recent statements by President Barack Obama to bring outsourcing jobs back to the United States highlight the risk of doing so, acording to the Ibon Foundation.
The Department of Trade and Industry remained confident that the recent declaration of President Barack Obama to withdraw support for “businesses that ship jobs overseas” will not make a dent in the booming business outsourcing process (BPO) industry in the Philippines.
The Philippine business process outsourcing (BPO) industry is widely praised as one of the saviors of the country’s economy.
The local contact center industry expects to maintain its lead over India in the coming years, with revenues seen reaching $14.7 billion and employment estimated to hit 816,000 by 2016. According to projections made by the Contact Center Association of the Philippines (CCAP), the industry should grow 18 percent this year, resulting in an employee [...]
Call centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43 percent over a five-year period by using cloud-based offerings rather than installing equipment in their own facilities, according to a new Frost & Sullivan report titled “Premise vs Hosted Contact Center: Total Cost of Ownership Analysis.” The [...]
