Tech giant IBM Corp. has announced plans to open a business process outsourcing (BPO) facility in Naga City, its first outside Metro Manila, in line with the Philippines’ growing importance in the multinational’s global supply chain.
Convergys Corporation (NYSE: CVG), a global leader in customer management, has announced a definitive agreement under which Convergys will acquire New Zealand-based Datacom’s contact center operations in Kuala Lumpur, Malaysia, and Manila, Philippines.
Integreon, a business process outsourcing firm under the Ayala group, has bagged a new deal with US-based SNL Financial (SNL) that will expand the local pool of professionals serving the latter’s financial research and business support requirements.
In the age of globalization and the advent of BPOs, entrepreneurs have no choice but to adapt to the fast-changing market and the ever-increasing level of competition from around the world. To ensure sustained success, entrepreneurs should inspire confidence among their employees and foster effective partnerships with them. As frontline employees have firsthand knowledge of the customer’s needs, the trick is for management to find a way to utilize this knowledge.
Metro Manila climbed up a notch on a list of the world’s top outsourcing hubs in 2012, ranking just behind India’s Bangalore and Mumbai.
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THE GROWTH of the local business process outsourcing (BPO) industry is under threat due to the strengthening of the peso, which has already taken away “low costs” as one of the Philippines’ biggest advantages over competitors like India and China. In a statement this week, the Business Processing Association of the Philippines (BPAP) said [...]
PROPERTY developers should look beyond the business process outsourcing sector and start considering developing “middle office” hubs for financial institutions, said a property expert from global think tank Urban Land Institute (ULI). While business process outsourcing has “created the buzz for the Philippines in the global property scene, it’s not enough to be a [...]
The local stocks index was seen rallying for the fifth straight year in 2013, targeting the 6,000 to 6,500 levels alongside a rosy local economic backdrop, Banco de Oro Unibank’s chief market strategist said. In his yearend report, BDO’s Jonathan Ravelas also projected a peso-dollar range of 39 to 43.50 against the dollar for the [...]
US -based technology giant IBM Corp. will continue to expand in the country as part of plans to grow its high-value business process outsourcing (BPO) operations.
US-BASED technology giant IBM Corp. is adding at least 10,000 jobs in the Philippines over the next three years as part of plans to expand in the country’s high value business process outsourcing (BPO) sector.
Premier developer Megaworld Corporation, continuously setting higher standards of excellence in the real estate industry, recently made EEI Corporation its general contractor for three upscale developments in its Uptown Bonifacio township project, touted as the country’s brand-new central business district.
