Simpro Solutions of Canada putting up BPO facility in PH

Canadian business process outsourcing (BPO) firm Simpro Solutions Inc. is setting up shop in the Philippines.

This makes the Philippines the only Asia Pacific country in Simpro’s operational network.

In a disclosure on Thursday, listed local tech firm Paxys Inc. said it was chosen by Simpro as partner in the Philippines. Both firms have agreed to form a joint venture that they will own equally, to be named Simpro Solutions Philippines.

“Paxys and Simpro will each have a 50-percent interest in the joint venture that will engage in BPO activities,” Paxys said in a disclosure.

Simpro is based in Toronto, Canada. It focuses on contact centers and back office services.

“It has operations in Canada, India, and Mexico,” Paxys said.

Earlier this year, the company said its new Philippine office would be one of its biggest offices in the world.

The contact center will accommodate up to 1,000 workstations, “allowing Simpro to continue to focus on providing enhanced services and business processes while ensuring that the operations are well equipped for managing future growth,” the company said.

“The investments we are making in contact center, back office technologies and services enable us to meet a broad spectrum of customer needs,” Simpro president Tony Nadra said.

“We’re focused on finding ways to make sure our customers have access to information they need as quickly and efficiently as possible. This means creating a variety of customer self-serve tools including telephone, back office and online support that fits everyone’s needs,” he said.

The first phase of Simpro’s Philippine expansion will initially have 400 seats and will be located in Eastwood, Quezon City.

“Our continued growth and focus on providing the best customer service to our customers across the globe made the decision to expand an easy one,” Simpro group chair Andy Jasuja said in a statement issued in March.

Simpro offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle including monthly billing and back office processing, customer care, inbound sales and marketing campaigns, outbound telemarketing campaigns, and technical support.