New help desk available to the public at the SEC head office on Makati Avenue in Makati—PHOTO FROM SEC WEBSITE
MANILA, Philippines – The Securities and Exchange Commission (SEC) has established at its head office in Makati a help desk to handle on-site client inquiries, feedback and complaints — and it will be operational even during the usual break time.
The corporate watchdog officially opened the Public Assistance and Complaints Desk (PACD) on the ground floor of the SEC Headquarters on July 1.
PACD aims to facilitate public consultation and provide prompt responses to stakeholders’ concerns, in line with Anti-Red Tape Authority standards.
“The opening of PACD demonstrates the Commission’s commitment to advancing the ease of doing business in the Philippines as we provide the public with greater transparency and access to our services,” SEC chair Francis Lim said in a statement on Wednesday.
“Vital in earning the public’s trust and confidence in the SEC is the provision of quality and faster services. As we directly engage with clients through the help desk, we hope to encourage more businesses to register with the SEC and tap the capital market for growth,” he added.
READ: Francis Lim sworn in as SEC chair
Ease of doing business
The launch of the help desk is in compliance with the Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, and its implementing rules and regulations. Government agencies are required to establish PACDs at their respective offices to provide consultation and advice to clients.
Apart from being operational “even during break time”, the help desk will have special lanes for senior citizens, pregnant women and persons with disabilities.
Starting July 1, the SEC likewise slashed the fees for corporate document requests as part of efforts to ease doing business.
READ: SEC slashes fees for corporate data by 50%
Aside from the physical help desk, the public may still contact the SEC for inquiries through the call center hotline (02-5322-7696). They may also contact SEC departments and offices directly via email for specific transactions or lodge a request at imessagemo.sec.gov.ph for further concerns./dda