Globe: Customer service channels stay open as COVID alert level raised

FILE PHOTO: A logo of Globe Telecom is seen at a Globe service center in Edsa, Quezon City, metro Manila, Philippines, May 7, 2018. Picture taken May 7, 2018. REUTERS/Dondi Tawatao

MANILA, Philippines—Globe Telecom said service channels will remain open to customers as tighter restrictions are enforced given the surge in new COVID-19 cases.

Globe said in a statement on Thursday (Jan. 6) that customer support Hotline Digital Assistant (02) 7-730-1000 will continue to be available. The company’s social media assistance accounts on Facebook and Twitter will also be available.

Globe added that home customers can tap support channels via Viber. At present, there are eight Viber communities catering to customers from Alabang villages, Ayala Westgrove, Cavite, Cebu, Naga, Legazpi, Davao and Valenzuela City.

Customers can also use the GlobeOne app to register for prepaid promos, buy load, and redeem rewards points or the Globe At Home app to view and pay bills, upgrade plans, and book a technician visit.

“Globe assures customers that technicians are ready to help with broadband connection concerns within 24-48 hours upon request,” the telco giant said.

KonsultaMD, a portfolio company of Globe’s 917Ventures, is also offering patients a fast-pass service for only P500 per consultation.

The service, which has grown in popularity due to movement restrictions during the COVID-19 pandemic, allows patients to consult with a doctor within a waiting time of five minutes or their money is returned.

Regular KonsultaMD costs remain as low as P60 per month for individuals, and P150 per month for groups of five, it added.

“Our situation has taken away the reluctance of many Filipinos to try telehealth services,” said Cholo Tagaysay, KonsultaMD CEO, in a statement.

“People are looking for ways to stay safe from the virus while our hospitals are overwhelmed with patients. KonsultaMD has become a platform that connects Filipinos to much-needed medical consults for non-emergency cases,” Tagaysay said.

Globe also extended free wifi services via GoWifi in select hospitals across the country from Jan. 5 to 31 this year.

Globe’s GoWiFi is also present in over 3,700 areas including supermarkets, malls, local government units centers, airports, and transport terminals.

TSB