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Customer Experience (CX) Innovators as Engine for Growth

03:52 PM March 25, 2019

Successful brands learned to understand their customers, deliver compelling and engaging experiences.

As customer experience (CX) becomes key to business sustainability, Customer Experience (CX) innovators now are mandated to ‘be the engine of growth’ for the company.

Know the secret sauce of CX innovation in the 4th Customer Experience (CX) PH Seminar 2019 on May 24, 2019 at the AIM Conference Center, Makati City, PH.

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Learn More: https://www.fmi.com.ph/events/the-4th-customer-experience-ph-seminar-2019/

Participants in the 3rd Customer Experience (CX) Seminar 2018 held October 18, 2018 at AIM Conference Center, Makati City, PH.

This seminar presents CX thought leadership, best practices, and successful case studies to expand existing CX strategy. Get cutting edge insights on how innovative CX programs encompass overall customer interactions using omni-channel approaches to deliver new opportunities and increased revenues.

Anamaria M. Mercado, Program Director for Six Sigma Programs, CCE Ateneo Graduate School of Business Six Sigma Master Black Belt, discusses building a strong and effective Voice of The Customer (VoC) Program.

According to Forrester Research, the next breed of CX innovators are using smart insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.

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