PAL’s system upgrade a success

/ 02:30 PM March 25, 2019

MANILA–Philippine Airlines has successfully upgraded its passenger service system.

In a statement sent to media, the management said the flag carrier’s IT system is now powered by the next-generation Amadeus Altea technology for more efficient bookings, ticketing, check-in and boarding.


The new system enhances passengers’ end-to-end experience by providing the following:

1. Easier booking, automated customer preference recognition.


2. Faster check-in process.

3. Better online check-in experience.

4. Seamless service from interline partners.

5. Real-time, personalized alerts for flight changes, etc.

PAL is again accepting bookings, ticket purchases, rebooking, refunds, and purchase of travel extras. MyPAL Upgrade Service and online check-in will be available by March 26.

“We look forward to serving our passengers better as we add our new system to the new airplanes, expanded route network, enhanced products and continuing innovations that add up to the 4-Star service that we dedicate to all our customers,” says PAL President and COO Jaime J. Bautista.

Passengers may visit the PAL Facebook page or PAL website or call the hotline at 855-8888 for more inquiries.


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TAGS: aviation, Business, Philippine Airlines, system upgrade
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