Telus opens 4th hub in McKinley

“THE FIVE-STORY Telus House McKinley Exchange in Makati City boasts of recreational spaces and is situated near public transportation terminals for the convenience of its employees.”

How about working in an office with a fitness gym and game rooms?

Business process outsourcing company Telus International Philippines (TIP) continues to expand by opening its fourth site in the Philippines that boasts of inspiring work spaces for its 2,500 new employees.

The five-story Telus House McKinley Exchange in Makati City features themed interview and conference rooms, collaboration areas, training rooms, and recreational spaces such as huddle areas, game rooms, a cafeteria, fitness gym and its very own Telus International University library.

The Telus House is a 10,000-square-meter property leased from Ayala Land Inc.

Site selection

“When selecting [the new] site, we considered several factors for the employees’ benefit,” Telus International president Jeffrey Puritt said. “We need to try new things, take risks and seek growth.”

Puritt said that when selecting the location for their new site, TIP’s priority was the accessibility and safety of its team members, especially when most of them are working on late hours.

“We thought: ‘Can they get here by bus, train or jeepney? Will they arrive and leave the office safe?’ [Considering that] some of the members are working here late at night,” Puritt said. Telus McKinley is situated on Edsa-Ayala, near the Ayala MRT Station and BGC bus terminal.

Puritt said that with the kind of work environment they offer, he believes TIP could bring out the best from its employees.

“It’s a successful recipe that brings out the best from our team members. It’s just part of the whole experience we want to provide to them. Unlike the stereotypical ‘sweatshop’ that people envision when we think of leveling wage arbitrage in an emerging economy,” he said.

However, Puritt noted that even if the new Telus hub has better amenities as of now, he guaranteed that TIP would not make their team members from other locations feel like second-class citizens.

“There is a natural bias to think that new is better, but opening a new location puts a little bit of pressure to raise the bar in the quality of amenities in all our existing facilities,” he said.

TELUS has fitness centers that are spacious and fully equipped with exercise machines and weights, with fitness trainers providing professional assistance and guidance to team members. TELUSINTERNATIONAL.COM

One of leading providers

TIP is one of the country’s leading providers of contact center outsourcing services and IT solutions for companies in telecommunications, financial services, computer electronics, gaming, energy and utilities industries. It offers customer care, technical support, IT, sales, market research and back office work.

Meanwhile, the local BPO sector has become one of the strongest industries in the Philippine economy which has boosted 19-percent revenues, from $15.5 billion in 2013 to $18.4 billion last year. Continuing to be a steady source of job in the country, the IT-BPO industry employed over 1.03 million workers in 2014.