US banking giant sets up BPO in Alabang

Capital One Financial Corp., one of the largest financial services companies in the United States, has set up an operations and servicing center in the Philippines to provide support for the company’s credit card and retail bank services business abroad.

The company—through its local unit Capital One Philippines Support Services Corp.—is expected to employ more than 2,200 new associates, who will be based at its newly launched BPO facility in Alabang, Muntinlupa City.

“We are excited about coming to the Philippines. We know that every interaction we have with our customers makes a difference. Our call center teams play a critical role at Capital One and the Philippines has the talented and experienced workforce we need to make this location an important part of our operations going forward,” said Heather Cox, executive vice president of Capital One’s US card operations.

“Everywhere we operate, our goal is to create a great workplace destination for our new associates that also delivers on our promise of exceptional service to Capital One customers. We know that we can build that same innovative, dynamic and fulfilling work environment here in the Philippines,” Cox further said.

Founded in 1994, Capital One Financial is a financial holding company whose subsidiaries had $209.9 billion in deposits and $296.5 billion in total assets as of end-June this year. It has over 65 million customer accounts and 42,000 associates globally.

Capital One Financial, which has its headquarters in Virginia, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients in the US, Canada and the United Kingdom.

The US firm said its unique work environment promotes excellence and integrity, proof of which are its numerous awards that have named Capital One Financial one of the “best places to work” in in the US.

In addition to competitive salaries, medical benefits and on-site amenities, Capital One offers sophisticated performance and talent management programs. It also creates lasting relationships in the community through its “Investing for Good” program.

In the Philippines, Capital One also announced on Wednesday its partnership with the Tuloy Foundation to develop a call center and customer service curriculum and ongoing associate volunteer program.