Amazon puts up first service center in PH

E-commerce giant Amazon.com Inc. launched its first customer service center here in the Philippines, planning to create more than a thousand new jobs by the end of the year.

In a statement on Tuesday, Amazon said the site, which is located in Cebu City, would support Amazon’s customers around the world while providing a 24/7 world-class service to customers in North America and the United Kingdom.

Amazon said that the site would initially have 300 new jobs in the city. Over a thousand jobs would then be added before the year ends.

The first Amazon customer service center in the Philippines includes a range of occupations—customer service associate, team manager and group manager roles.

“We are excited to be investing in Cebu and working with such talented people, especially since Filipinos are known to bring high levels of experience and passion to their work,” said Tom Weiland, vice president of Amazon’s worldwide customer service.

“Amazon’s customer service has long been acknowledged as one of the strongest in supporting and delighting customers day in and day out. It makes me proud to see the Philippines become part of our global network,” he added.

The company has been gaining a lot of recognition for its customer service centers.

For example, Amazon topped the list of customer service centers in the United States for the eighth year in a row in 2017, according to annual survey results released by The American Customer Satisfaction Index.

Amazon said the site in the Philippines would further cement Amazon’s ongoing commitment to invest in the region. This followed the launch of Amazon Web Services (AWS) in the country in 2016, which Amazon called the world’s most comprehensive and broadly adopted cloud platform.

Amazon is an American e-commerce and cloud computing company based in Seattle, Washington, founded by Jeff Bezos on July 5, 1994. The e-commerce giant is generating profits from its Echo home automation device portfolio, its Prime streaming video and music service and its industry-leading Amazon Web Services cloud computing platform.