BPO firm adds contact center, expands network

Business process outsourcing firm Ubiquity Global Services is expanding its international delivery network in the country with the opening of a new contact center in Bacolod City next month.

In a statement, Ubiquity said the new facility in Bacolod, which would generate more than 1,000 new jobs, would be located at the Negros First CyberCentre—a unique mixed technologies facility undertaken by the Province of Negros Occidental.

“We’ve been very impressed with the professio nal talent available in Bacolod and in the province of Negros Occidental,” said Ubiquity founder and president Matt Nyren.

Bacolod City Councilor Jocelle Batapa-Sigue was quoted in a statement as saying that Ubiquity would be the “first occupant of CyberCenter and would serve as employer of choice for young professionals seeking to advance their careers with a world class outsourcing organization.”

Batapa­Sigue also founded the Bacolod-Negros Occidental Federation for Information and Communications Technology (BNEFIT), which has so far helped to produce approximately 20,000 IT-BPO jobs and is projecting dramatic growth in the outsourcing sector over the next two years, the statement showed.

Ubiquity is planning to hire more than 200 workers in Bacolod over the next 90 days and continue its operational expansion throughout 2014. Ubiquity’s growth in Bacolod is being complemented by similar expansions in Manila; San Salvador, El Salvador; and in Omaha, Nebraska.

Based in New York City, Ubiquity Global offers a wide variety of support services, including innovative customer experience management solutions designed to improve user satisfaction while reducing service costs.