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Ayalas’ BPO arm buys N2SP Tunisie, firms up presence in European market


05:12 PM September 22nd, 2013

By: Doris C. Dumlao, September 22nd, 2013 05:12 PM

MANILA, Philippines — The Ayalas’ business process outsourcing (BPO) arm has expanded its global footprint by completing the acquisition of N2SP Tunisie, a Tunisia-based company servicing European customers.

Ayala Corp. announced on Sunday that Stream Global Services Inc., an investee company of its  BPO investment arm LiveIT Investments Ltd., had completed the acquisition of N2SP, a company providing a range of services primarily through chat and email capabilities, including hotline maintenance and technical support, customer service and back office activities.

“This acquisition provides Stream with an enhanced presence in the European market and additional expertise in chat and email service offerings,” Stream chair and CEO Kathy Marinello said in a press statement.

The terms of the deal were not disclosed.

Stream is a leading customer relationship management BPO company with over 39,000 employees supporting 35 languages across 56 service centers in 23 countries. It provides sales, customer care, and technical support services to Fortune 1000 companies.

Jared Morrison, Stream’s vice president and Philippine country manager said Stream Philippines continued to experience strong growth, with its headcount up 18 percent year on year in the second quarter, “as a result of robust demand from our clients.”

Stream posted revenues of $249 million for the quarter ended June 30, up by 26 percent year-on-year growth, as a result of an 11 percent organic growth and the successful integration of a UK-based demand and lead generation solutions provider that Stream acquired in March. It also reported 52 percent year-on-year growth in adjusted earnings before interest, taxes, depreciation and amortization to $23 million for the period.

The Ayala group also noted that Stream recently received the 2013 “Best International Call Center” award during the 14th Annual Call Center Week conference in Las Vegas.

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