Quantcast
Latest Stories

Smart, Globe pass NTC quality of service tests

By

The country’s top telecommunication companies have vowed to continue improving their services to customers following the release of results of the government’s quality of service tests that showed both companies performing at par with each other.

In a statement issued Tuesday, Ayala-led Globe Telecom said results of the National Telecommunications Communications’ (NTC) quality of service tests for the first quarter showed that the company’s network modernization efforts were bearing fruit.

This came despite the company’s scores in some metrics deteriorating from the previous quarter. Explaining the lower scores, the company said its personnel might have been calibrating some parts of its network when the tests were done.

For its part, Globe’s bigger rival Smart Communications said the NTC’s tests proved the company’s “clear superiority” over the Ayala firm.

“It’s 5-0 again in favor of Smart. This encourages us to step up our efforts to ensure customers get the best possible service,” Smart said in a statement.

“We were confident that we will pass all the metrics and we did,” Globe spokesperson Yoly Crisanto said. “Our network modernization is progressively moving forward. In fact, we are practically done with the first phase where all hardware has been replaced with brand new equipment.”

She said the company expected that future tests would continue to show Globe’s improving performance as its network modernization neared completion.

She said Globe was in the process of adding capacity and fine-tuning its network to optimize its performance, adding that the company was “very confident that the network performance will continuously show improvement especially from this point onwards.”

Globe passed all minimum requirements in all five categories tested by the NTC, namely blocked calls, dropped call rates, average signal strength, average signal quality and call set-up times. However, for the percentage of total calls that were blocked, Globe’s score slumped from 2 percent in the fourth quarter to 2.6 percent in the first quarter.

Globe’s score also fell in the area of dropped calls. The NTC results showed 1.53 percent of all Globe calls were prematurely cut, higher than the 1.2 percent the previous quarter.


Follow Us


Follow us on Facebook Follow on Twitter Follow on Twitter


Recent Stories:

Complete stories on our Digital Edition newsstand for tablets, netbooks and mobile phones; 14-issue free trial. About to step out? Get breaking alerts on your mobile.phone. Text ON INQ BREAKING to 4467, for Globe, Smart and Sun subscribers in the Philippines.

Tags: Business , Globe telecom , service quality , smart , telcos

  • http://jaoromero.com/ Jao Romero

    the standards must be so low if Globe and Smart can pass the test.

  • marienkind

    Classic Globe telling the press that they’re improving when the metrics are clearly saying otherwise. If you can’t expect them to tell the truth when the evidence is already documented, what more when they’re trying to sell you their latest doohickery?



Copyright © 2014, .
To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.
Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:
c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City, Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94
Advertisement
Advertisement

News

  • Sign maker to be nailed to cross for 28th time
  • 50 Quezon City cops each carry 30-kg crosses
  • AFP: Abu Sayyaf group, not MILF, target of Basilan operation
  • Massive infra spending set
  • DOJ to NBI: Arrest Cedric Lee, 4 others
  • Sports

  • Federer would skip tennis to be with wife, newborn
  • Manny Pacquiao in PBA? If so, he’ll wear No. 17
  • PSC sets Blu Girls US training
  • Power Pinoys settle for 7th place
  • Successful coaches to get raise
  • Lifestyle

  • Are your favorite malls open this Holy Week break?
  • Celebrate Easter Sunday at Buddha-Bar Manila
  • Moriones feast: A slow, steady transformation
  • Weaving ‘palaspas’ a tradition kept alive in Tayabas City
  • Finalists announced for best translated books
  • Entertainment

  • Why Lucky has not bought an engagement ring for Angel
  • Derek more private with new girlfriend
  • ‘Community’ star happy with return of show’s creator
  • Jealousy is kid stuff
  • Mommy-daughter adventure continues
  • Business

  • PH presses bid to keep rice import controls
  • PSEi continues to gain
  • Number of retrenched workers rose by 42% in ’13
  • PH seen to sustain rise in FDIs
  • Gov’t subsidies to state firms fell in first 2 months
  • Technology

  • Smart phone apps and sites perfect for the Holy Week
  • Tech company: Change passwords or suffer ‘Heartbleed’
  • Filling the digital talent gap
  • SSS to shut down website for Holy Week
  • Another reason to quit social media this Holy Week: your safety
  • Opinion

  • Editorial cartoon, April 17, 2014
  • A humbler Church
  • Deepest darkness
  • ‘Agnihotra’ for Earth’s health
  • It’s the Holy Week, time to think of others
  • Global Nation

  • First Fil-Am elected to Sierra Madre, Calif. city council
  • UC Irvine cultural night to dramatize clash of values in immigrant family
  • Filipino sweets and info served at UC Berkeley Spring Fest
  • Milpitas, California kids wrap up a successful run of ‘The Wiz’
  • Netizens welcome Japan’s visa-free travel plan
  • Marketplace