Globe disputes claims of network congestion


Ayala-led Globe Telecom has disputed reports of network congestion that has reportedly led to problems in sending short messaging service (SMS) or text messages to subscribers of other networks.

In a statement, Globe pinned the blame instead on rival brand Sun Cellular, which was allegedly having network problems of its own due to congestion.

“Our network is not experiencing any difficulty in handling SMS traffic across networks,” said Globe corporate communications head Yoly Crisanto. “As far as our technical monitoring is concerned, there were no incidences of failed connections with other (telecom) companies, whether on calls or text messages,” she said.

“Our technical group reported that our network’s integrity using both the modernized as well as the remaining legacy infrastructure is uncompromised and currently performing at its peak,” she added.

She admitted that there might be times when non-Globe subscribers experienced difficulty sending texts to Globe users, “but the problem may have to do with their transmitting home network,” she said.

Globe’s statement was issued following unverified reports that the company’s subscribers were having trouble sending and receiving text messages to users of other networks.

Crisanto blamed Sun Cellular’s link congestion, which was affecting inter-operator SMS traffic. “There is an ongoing negotiation with Sun to upgrade their links to better serve Globe customers,” she said.

Crisanto said the company was urging the public not to heed negative statements and advisories that were contrary to the “actual situation on the ground.”

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  • Mathew Emmanuel Pineda

    This is full of lies! Wakey wakey Globe Telco!

  • Jabba

    Palpak ang globe so i shifted to smart. I don’t think ernest cu really knows what’s happening sa company nya.

  • MC Dom

    I’ve been a Globe subscriber for nearly two years now and I could say that after their so-called marketing gimmick of network upgrade, the wireless broadband internet access service has actually deteriorated: many times the 3G signal would display as strong while the pages took a long time to load; I pointed over the network icon on the desktop and it would indicate: no network access or no internet access! Why not have the Constitution be amended to open the telecommunications sector to interested Australian, European, or East Asian service providers?  

  • PerfectPoster

    I’ve been a Globe subscriber for nearly a decade. 

    During the early days of 2G internet, when you load something on your phone, a small website maybe. Taking you 5 minute is already blazing fast! But now we are on our 3G days, 2 minutes of buffer is forever for so many. And I agree. The playing field is not even near the competition. My brother, a Smart subscriber (just recently) availed their UNLI DATA plan. I did a speed test side-by-side, same location = Smart was showing 4.7Mbps while Globe was not even connected to a 3G channel. Which sucks!

    2013 na. Wala pa din tayong matino at mahusay na internet. I don’t blame them. We can’t blame them since upgrades only started recently. But that’s not our fault! They are the smarter one’s, they know more about this, and can foresee much of this better than we do. Instead, Globe slept all throughout and one day they wake up with everyone trying to connect using mobile data. Ayun, slow upgrade.

    But still, I am hopeful that Globe will have a better service eventually. Tiwala lang as they say. Haha!

  • Jao Romero

    mahirap na nga tumawag sa Globe. grabe ang noise, at napuputol kaagad.

  • The Truth

    Better check your statement or the truthfulness of your tech guys reports. Even sending sms within globe does experience delays. It came to the point that we are no longer trusting sending SMS up to this time. 

  • kenneth

    Globe has alot of nerve telling us na ok lang sila at walang congestion. Walang hiya yan ang hirap kaya tumawag. Maka tawag ka man napuputol kaagad

  • Banana Na

    yes, it will have a congestion sa network ng GLOBE kasi yan lang ang KAYA ng cellsites nila…but when GLOBE merges with BAYAN TELECOM, iba na ang mangyayari, GLOBE can add another frequency at cellsites at uso na ang CDMA ngayon sa ibang bansa…like SMART, they buy SUNCELLLAR because of the frequency, not only additional suncellular subcribes…kung gusto ng GLOBE to competes SMART and smart-led suncellular ay they have to merges BAYAN TELECOM kaya they paid BAYAN TELECOM DEBT para sa merger nila…abangan, maganda ang labanan ng telecom sa pilipinas…

  • Alan Bwitre Gayetano

    Ganyan talaga pag bulok ang mga network components. Palibhasa puro huawei at zte na ang ginagamit ng mga telco natin. Sa halip na North American o Scandinavian parts ang gamitin, nagtipid ang globe at smart/sun kaya naging bulok lahat. pati data connectivity laging intermitten. yang bosing ng globe intsik din, kaya nagkagulo-gulo ang serbisyo ng globe. yang smart naman pagmamay-ari ng intsik sa indonesia, kaya puro nakaw load. mga switik intsik talaga oo. mga pu tang ina nyo.

  • pinoyakomatatag

    Huawei – which is a Chinese company kasi ang mga equipment nila!!!! nagtipid ang Globe, now the subscribers are paying for substandard service. Na-Banned nga yan sa US dahil sa security reasons ngayon kinuha naman ng Globe para sa network modernization nila.?! That is why tinapon ko na Globe SIM ko, baka minomonitor pa ng mga chekwang yan ang mga text at tawag ko!

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