Ayala-led Globe Telecom has disputed reports of network congestion that has reportedly led to problems in sending short messaging service (SMS) or text messages to subscribers of other networks.
In a statement, Globe pinned the blame instead on rival brand Sun Cellular, which was allegedly having network problems of its own due to congestion.
“Our network is not experiencing any difficulty in handling SMS traffic across networks,” said Globe corporate communications head Yoly Crisanto. “As far as our technical monitoring is concerned, there were no incidences of failed connections with other (telecom) companies, whether on calls or text messages,” she said.
“Our technical group reported that our network’s integrity using both the modernized as well as the remaining legacy infrastructure is uncompromised and currently performing at its peak,” she added.
She admitted that there might be times when non-Globe subscribers experienced difficulty sending texts to Globe users, “but the problem may have to do with their transmitting home network,” she said.
Globe’s statement was issued following unverified reports that the company’s subscribers were having trouble sending and receiving text messages to users of other networks.
Crisanto blamed Sun Cellular’s link congestion, which was affecting inter-operator SMS traffic. “There is an ongoing negotiation with Sun to upgrade their links to better serve Globe customers,” she said.
Crisanto said the company was urging the public not to heed negative statements and advisories that were contrary to the “actual situation on the ground.”