eGovPH back online; no security breach, says DICT

MANILA, Philippines — Access to the government services mobile app eGovPH has been restored on Friday following a two-day downtime due to a surge in user activity, the Department of Information and Communications Technology (DICT) said.

eGovPH underwent maintenance and feature updates on April 13, and has since experienced outages lasting several hours across two days.

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This effectively barred users from creating accounts, logging in or accessing the app’s services.

DICT Undersecretary David Almirol Jr. said the outage stemmed from an “overwhelming” number of transactions being conducted simultaneously on the platform. He said it was not due to any hacking or data breach incidents.

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“We have resolved the issue. We just need to expand our servers to ensure this will not happen again,” Almirol said.

He added that the app already caters to more than 40 million users.

eGovPH is the one-stop app for various national and local government services, such as filing digital travel declarations and accessing multiple digital IDs. INQ