Foundever clinches Tesda certification for CX training program

MANILA, Philippines — Foundever has become the first company in the Philippines to receive a certificate of program registration (CTPR) from the Technical Education and Skills Development Authority (Tesda) for its Customer Experience (CX) and Communications Training Level II. 

The company said the certification designates it as a key player in the Philippines’ new, nationwide Enterprise-Based Education and Training (EBET) program.

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The CX and Communications Training Level II prepares individuals for entry-level roles in the information and communication technology and service sectors. The focus is on customer interaction, complaint handling and efficient service delivery across voice and non‑voice channels.

Under the EBET framework, the program aligns Tesda-accredited curriculum development, trainer certification, site compliance and trainee monitoring with the hiring and operations of Foundever. 

This integrated approach enables faster transition from training to employment while supporting the IT-BPM (business process management) industry’s goal of building a sustainable, hire-ready talent pipeline.

Collab with BPO industry group

Developed with guidance from the Information Technology and Business Process Association of the Philippines (IBPAP), the certification reinforces the role of Foundever as a primary expert in addressing the CX industry’s persistent skills gap. 

Training will be delivered through the Language Academy at Foundever. This was launched in 2022 as a pioneering CX skills development initiative. 

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In 2026, the company will train more than 2,900 individuals through the program. It is structured across seven targeted programs, from near-hire and assessment readiness to language upskilling, CX immersion, local government-supported initiatives and leadership pathfinder programs. 

Since its launch, the academy has trained 34,793 learners, achieved a 94-percent completion rate and enabled 34 percent of graduates to progress into CX jobs.

“Being the first recognized business enterprise to achieve CTPR certification under the EBET Framework is both an honor and a responsibility,” said Willy Lim, Foundever VP for HR, marketing and talent acquisition for the Philippines, China, and Malaysia. 

“Through our partnership with Tesda and IBPAP, we are strengthening the CX workforce and ensuring Filipino talent remains globally competitive,” Lim said.

Foundever and its site at Technopoint, Pasig City is the first certified location. Additional sites nationwide are progressing through the accreditation process. INQ