MR.DIY earns multiple Bagwis Awards for Outstanding Customer Service and Business Standards

In a significant milestone, MR.DIY Philippines has received the prestigious Bagwis Awards at Gold, Silver, and Bronze levels across multiple regions in October 2024.
This achievement underscores the company’s unwavering dedication to customer satisfaction, ethical business practices, and high standards of quality.
This recognition from the Department of Trade and Industry (DTI) highlights MR.DIY’s adherence to consumer rights, customer care, and service excellence across its operations in the Philippines.

Bagwis Awardees for 2024 were recognized for their unwavering commitment to consumer welfare, delivering outstanding service, and upholding ethical business practices. This achievement reflects our dedication to providing quality, affordable, and safe shopping experiences for Filipino families.

Setting the Gold Standard for Retail

MR.DIY’s commitment to delivering value and quality is evident in the six stores that achieved the Bagwis Gold Seal of Excellence. These stores, located in key areas of Region 3 and Region 12, have met the highest standards in consumer welfare, protection, and employee welfare.
Recognized as an industry benchmark, the Gold Bagwis Award underscores the stores’ excellence in providing a customer-friendly shopping environment, consistently reliable products, and a commitment to ethical business operations.

The following stores received the Gold Bagwis Award:

Region 3:

• MR.DIY Waltermart Subic, Mangan-Vaca, Subic, Zambales
• MR.DIY Subic, Zambales
• MR.DIY Ayala Subic Bay, Subic Bay Freeport Zone

Region 12:

• MR.DIY Suralla, South Cotabato
• MR.DIY Primark Tacurong, Tacurong City, Sultan Kudarat
• MR.DIY Tacurong City, Sultan Kudarat

MR.DIY Tacurong City, Sultan Kudarat

MR.DIY Suralla, South Cotabato

MR.DIY Primark Tacurong, Tacurong City, Sultan Kudarat

Awarded in October and November 2024, these stores showcase MR.DIY’s drive to raise the bar for customer experience in the retail industry.

Ensuring correct price labeling in stores show MR.DIY’s commitment to transparency and promoting a hassle-free shopping experience.

Ensuring correct price labeling in stores show MR.DIY’s commitment to transparency and promoting a hassle-free shopping experience.

Silver Recognition in Ozamiz City

Two MR.DIY stores in Ozamiz City, Misamis Occidental—MR.DIY Ozamiz and MR.DIY Gaisano Mall in Baybay Triunfo —earned the Silver Bagwis Seal of Excellence.
Silver-level awardees are recognized for their quality customer service, adherence to trade standards, and additional measures that enhance consumer welfare.

Providing correct change and receipts for every transaction are crucial in ensuring a seamless and reliable shopping experience for every customer.

Bronze Level Awardees Reflecting Broad Impact and Community Engagement

In addition to the gold and silver distinctions, nine MR.DIY stores earned the Bronze Bagwis Seal, a testament to their dedication to providing trustworthy, affordable products and fostering a responsible business environment. Spanning Regions 4B, 6, 9, and 10, these stores uphold MR.DIY’s mission to serve the community and create welcoming retail spaces where customers can find everyday essentials at always low prices.
The Bronze-level stores include:

Region 4B

• MR.DIY Brgy. Banahaw, Santa Cruz, Marinduque

Region 6

• MR.DIY Kalibo, Toting Reyes Street, Kalibo, Aklan

Region 9

• MR.DIY Ipil Public Market, Don Andres Ipil, Zamboanga Sibugay Province
• MR.DIY One Cecilia, Santiago District, Pagadian City, Zamboanga del Sur
• MR.DIY C3 Mall, Santiago Dist., Pagadian City, Zamboanga del Sur

Region 10

• MR.DIY Don Carlos Sur, Don Carlos, Bukidnon
• MR.DIY Malaybalay 2, Malaybalay City, Bukidnon
• MR.DIY Balangay 4B, Poblacion, Quezon, Bukidnon

Building a Legacy of Excellence

In previous years, MR.DIY stores across the Philippines have consistently been recognized for their outstanding service and performance.
In 2022, a total of 12 MR.DIY stores received accolades, including six Gold, one Silver, and five bronze awards. Top-performing stores such as MR.DIY Gaisano Toril in Davao City and MR.DIY Waltermart Paniqui in Tarlac earned gold distinctions.

Building on this success, MR.DIY stores continued to excel in 2023, with 15 stores recognized with three Golds, four Silvers, and eight Bronzes. Notable Gold awardees included MR.DIY Waltermart Capas in Tarlac and MR.DIY Yubenco StarMall in Zamboanga City.

Commitment to Excellence and Consumer Protection

Receiving these Bagwis Awards demonstrates MR.DIY’s commitment to fostering trust, transparency, and customer satisfaction across all regions of operation.

MR.DIY strives not only to uphold consumer rights but also to support economic growth by creating jobs and enhancing local communities through meaningful engagement.

These awards reflect the trust customers place in MR.DIY as a retailer that consistently prioritizes their needs, values ethical conduct, and actively promotes consumer welfare.

As MR.DIY continues to expand across the Philippines, the company remains steadfast in its promise to uphold the highest standards in every store, ensuring a consistent, quality shopping experience for every Filipino household. With these Bagwis Awards, MR.DIY solidifies its position as a trusted FAMILYhan, a retail leader, committed to enriching the lives of its customers nationwide.

About Bagwis Awards

The DTI-Bagwis Program gives due recognition to establishments that uphold the rights of consumers while practicing responsible business where consumers get the best value for money. The program also encourages the setting up of Consumer Welfare Desks (CWDs) or an equivalent customer relations office inside the mall that will provide information to consumers and serve as a mechanism for the speedy resolution of consumer complaints.

All retail establishments can join the program:

• Supermarkets9
• Department Stores & Specialty Stores
• Appliance Centers
• Hardware Stores
• DTI Accredited Service and Repair Shops.

To know more about Bagwis Awards, visit the Department of Trade and Industry (DTI) website at http://www.https://www.dti.gov.ph/konsyumer/bagwis-awards.

ADVT.

This article is brought to you by MR.DIY.