Globe apps gain ground as virus coops up shoppers, customers

Globe Telecom said its digital touchpoints have grown in popularity during the unfolding coronavirus disease (COVID-19) pandemic.

Its GlobeOne app, which is used for customer service, bills payments and monitoring of rewards, saw a 65-percent increase in installations from March, which was when the lockdown was imposed to curb the spread of the virus. Active users have gone up by 50 percent in May.

“While we provide connectivity and solutions to enable what is important in their lives during times of crisis, we also want to make sure we

are able to provide options so our customers can interact

with us with ease and feel cared for in the safety of their homes,” Rebecca Eclipse, Globe chief customer experience officer, said in a statement on Monday.

GlobeOne app is for Globe Postpaid, Globe myBusiness, Prepaid and TM customers.

TM customers may use the TM App to check their load balance and history, register to their favorite TM promos, monitor data usage and promo subscription, check available rewards points and chat for after sales inquiries.

Majority of Globe At Home Broadband customers, on the other hand, now use the

Globe At Home app, with the number of registered users increasing to 1.4 million users on April 30 versus 1.1 million in March.

The GCash app also saw a 200-percent increase in the number of installations and a 250-percent growth in registrations from March 15 to April 15.

“This surge was driven primarily by the people’s need for contactless alternatives to sending money and paying bills,” Globe said. —Miguel R. Camus INQ