Amazon paying $2.5B to settle Prime enrollment case

WASHINGTON, United States — Amazon agreed Thursday to pay $2.5 billion to settle allegations from a US regulator. The company allegedly used deceptive practices to enroll consumers in Amazon Prime and made it difficult to cancel subscriptions.

The Federal Trade Commission’s lawsuit was filed in federal court in Seattle. It alleged that Amazon knowingly tricked consumers into signing up for the $139-per-year Prime service during checkouts.

“Today, we are putting billions of dollars back into Americans’ pockets, and making sure Amazon never does this again,” FTC Chairman Andrew Ferguson said in a statement.

The FTC, under the leadership of President Donald Trump, “is committed to fighting back when companies try to cheat ordinary Americans out of their hard-earned pay,” he added.

In a statement, Amazon said the company “and our executives have always followed the law and this settlement allows us to move forward and focus on innovating for customers.”

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The online retail giant admitted no wrongdoing in the settlement. It added that it worked “incredibly hard to make it clear and simple for customers to both sign up for or cancel their Prime membership and to offer substantial value for our many millions of loyal Prime members around the world.”

Amazon will pay $1.5 billion into a consumer fund for refunds and $1 billion in civil penalties.

The case centered on two main allegations. One, that Amazon enrolled customers without clear consent through confusing checkout processes. Two, that it created a deliberately complex cancellation system internally nicknamed “Iliad.” That was named after Homer’s epic about the long, arduous Trojan War.

‘Drop in the bucket’

The FTC alleged that Amazon’s checkout process forced customers to navigate confusing interfaces. Declining Prime membership required finding small, inconspicuous links. Meanwhile, signing up for the service used prominent buttons.

Crucial information about Prime’s price and automatic renewal was often hidden or disclosed in fine print, the FTC also alleged.

The settlement was made on what would have been the third day of testimony in front of a jury. Under the settlement, Amazon must reform its Prime enrollment and cancellation processes.

This includes introducing a clear option for customers to decline Prime membership. Also, Amazon should refrain from vague or indirect references like “no thanks, I don’t want free shipping.”

The company must also implement new disclosure requirements before charging consumers. It must always disclose the price and auto-renewal feature on the Prime sign-up page.

Amazon said many of these changes have already been made.

A top FTC official brought the case under the previous Biden administration. She said Amazon and the executives named in the lawsuit got off easy with the settlement.

READ: Amazon duped millions of consumers into enrolling in Prime, US FTC says

“A $2.5 billion fine is a drop in the bucket for Amazon and, no doubt, a big relief for the executives who knowingly harmed their customers,” said former FTC chair Lina Khan.

Critics maintained that the agreement came after it became clear that Amazon was on the defensive in the proceedings.

In a pre-trial defeat, the court ruled last week that Amazon Prime subscriptions are subject to consumer protection laws. Also, Amazon had illegally obtained consumers’ billing information before fully disclosing subscription terms.

The case is part of a volley of lawsuits launched in recent years in a bipartisan effort to rein in the power of US tech giants after years of government complacency.