Valero Grand Suites by Swiss-Belhotel celebrates 8 years of employee loyalty, guest satisfaction, and leadership excellence

Valero Grand Suites by Swiss-Belhotel proudly celebrates its 8th anniversary, commemorating a journey marked by exceptional leadership, remarkable employee loyalty, and an unwavering commitment to guest satisfaction.

Since opening its doors in 2017, Valero Grand Suites by Swiss-Belhotel has earned a solid reputation as a four-star international business hotel in the heart of Salcedo Village, Makati. It stands out not only for its well-appointed 271 rooms and premium location, but also for its people, the very heart of its success.

At the helm of this success is Mr. Garry Garcia, who has led the hotel since its pre-opening and now serves a dual role as Regional Director for Business Development – Philippines and General Manager of Valero Grand Suites by Swiss-Belhotel. His leadership has fostered a culture rooted in compassion, operational discipline, and employee growth.

Regional Director for Business Development and General Manager Mr. Garry Garcia

During the most challenging times of the COVID-19 pandemic, the Management stood firm in its commitment to employee welfare. The hotel implemented a stay-in-place initiative, offering free accommodations and meals to ensure the safety and well-being of staff who remained on duty, reflecting the company’s dedication to both service continuity and care for its people.

Pre-Opening Team – Department Heads, Supervisors and staff Celebrating 8 Years of Dedicated Service

In February 2023, during the Swiss-Belhotel International General Managers’ Conference held in Indonesia, the hotel was awarded the Best Employee Turnover Ratio in 2022 among 135 Swiss-Belhotel properties worldwide, a clear reflection of the hotel’s strong leadership, positive work environment, and deep employee loyalty. The award highlights the exceptional retention rate and morale among staff, a rarity in the industry.

This success is powered by a team of dedicated department heads and long-time employees who have remained loyal throughout the years, including:

Director of Sales and Marketing, Rooms Division Manager, Administrative and HR Manager, Safety and Security Manager, IT Manager, Assistant Director of Sales, Sr Sales Manager, Assistant Front Office Manager, Sr. Revenue Officer, Assistant Engineering Manager, Housekeeping Manager and Purchasing Officer

Pre Opening Team – Department Heads with GM Garry Garcia

Their commitment and longevity speak volumes about the workplace culture that has been cultivated, one built on mutual respect, shared purpose, and a passion for delivering genuine hospitality.

The hotel continues to receive accolades and recognition, most notably being a Tripadvisor awardee for seven consecutive years, a testament to consistently excellent guest reviews highlighting customer care and service quality.

This celebration also coincides with the continued growth of Swiss-Belhotel International in the Philippines, reinforcing its regional presence and confidence in the country’s tourism and hospitality potential.

As Valero Grand Suites by Swiss-Belhotel looks ahead, it remains steadfast in its mission: to deliver warm, personalized service to every guest, and to continue being a place where hospitality professionals are inspired to stay, grow, and thrive.

ADVT.

This article is brought to you by Swiss Belhotel.