Converge, St. Luke’s roll out digital concierge services

Patients of St. Luke’s Medical Center-Global City can now review their health records and pay their bills digitally from the comfort of their rooms with the launch of Converge ICT Solutions Inc.’s digital concierge services—a first for Philippine hospitals.

The internet service provider has equipped over 400 rooms in the hospital with this solution that also enables patients to access movie and music streaming platforms, in addition to digital viewing of test results and treatment plans in real time.

The patients can do so through Converge-powered smart TVs installed in the hospital rooms.

In addition, the listed company provides Wi-Fi services in all the common areas of the hospital.

READ: St. Luke’s robot-aided heart surgery a first in Southeast Asia

“With their focus on patient-centered care and our mission for excellent digital experiences, this partnership will really set the standard for patient hospitality in the healthcare industry,” Converge CEO and co-founder Dennis Anthony Uy said.

READ: By ’25, Converge to get Sky Cable subscribers

St. Luke’s president and CEO Dennis Serrano said this technology would also be available in about 400 rooms in the hospital’s Quezon City branch. Activation is ongoing with the goal of fully rolling out the solution this year.

Serrano said they were working on making this feature available in their Parañaque hospital, which is under construction. It is expected to welcome patients by 2029.

“This innovative system provides patients easy access to essential services, allowing them to focus on their recovery and enhancing their overall health-care experience at St. Luke’s,” he added.