BancNet glitch affects GCash fund transfers; refunds vowed in 24-48 hours
Updated on November 22, 2024 at 4:31 p.m.
Just days after issues of unauthorized deductions from the accounts of its users, popular e-wallet platform GCash again experienced another error.
On Friday afternoon, the Ayala-backed company announced its bank transfer feature via BancNet was having issues, although the cause is still unclear.
In an advisory issued on Friday also, GCash issued another advisory, to read:
“Bank transfer to GCash will be right back! BancNet is working to restore the service as soon as possible.
Article continues after this advertisement“If your bank account was debited, kindly expect your money to be credited to your GCash wallet within 24 to 48 hours.”
Article continues after this advertisement“We are working with our partners to restore the service as soon as possible,” GCash told customers in an advisory.
“All affected transactions will be credited back to your GCash wallet within 24-48 hours,” it added.
READ: GCash unauthorized deduction: Internal glitch and not by hackers
This comes after GCash confirmed an “internal glitch” that caused unauthorized deduction on balances of its users earlier this month.
GCash clarified that it had not been the work of hackers, as some had speculated.
The Bangko Sentral ng Pilipinas, which regulates the fintech app, said it would complete by mid-December its investigation into the incident.
