MANILA, Philippines — Ayala-owned GCash is working on restoring the money they lost from e-wallets, which the company attributed to a system error.
In a statement on Saturday, the company said “a few GCash users were affected due to errors in an ongoing system reconciliation process.” It did not elaborate.
READ: Pokwang laments lost money ‘stolen’ from online money app
But GCash assures these incidents were “isolated” and the accounts of the affected users were safe.
READ: GCash turns 20: 20 features in 20 years
“We have identified and reached out to affected accounts. Wallet adjustments are ongoing,” said the e-wallet brand with 94 million users. This was not the first time its users complained about unauthorized deductions in their balances.
Last year, the e-wallet dealt with a cybersecurity incident that resulted in some users losing money—but their account balances were restored eventually. —Tyrone Jasper C. Piad