AboitizPower wants 1 million customers onboard mobile app

AboitizPower Corp. INQUIRER FILES

AboitizPower Corp. said it continues to see headway with its shift to a paperless billing system with more than half of its client base now on board the platform, an executive said.

AboitizPower Distribution Utilities senior vice president and chief operating officer Anton Perdices, said MobileAP, a mobile application designed to automate electricity bill payment and monitor consumption in real-time, has been gaining momentum across the group’s franchise areas, thanks to the pandemic-driven digital adoption.

The electricity distribution unit has more than 1 million customers from the residential and industrial sectors.

“Altogether, I think it was about 65 percent to 75 percent. We’re almost there,” he told reporters in Malaysia when asked about the number of customers enrolled in the app.

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“So we’re hopefully going to convert everybody 100 percent so we don’t have to print and deliver bills anymore,” the official added. “So having to not print one million bills, just imagine how much paper you’re saving. Having not to deliver one million bills, just imagine how much reduction in emissions from motorcycles.”

Perdices did not disclose the group’s target timeline for covering all their clients, but said they would do it “however fast we can.” Information campaigns have been also rolled out to boost customers’ awareness of the app, he said.

Currently, MobileAP is available in locations being supplied by Cotabato Light and Power Company, Davao Light and Power Company, Visayan Electric Company Inc., and Enerzone Group.

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It serves as a one-stop utility app for AboitizPower’s customers, allowing them to view their monthly bills, consumption and spending; pay bills online; as well as monitor scheduled and emergency outages.

AboitizPower said more features are being developed to include an application for an electric connection, inquiry submission, and filing for outage or incident reports.

Perdices said he was pushing for a feature where customers could see real-time the movement of the crew deployed to fix an outage, just like the tracking status of ride-sharing and food delivery apps.