MANILA -GCash assured its clients that no hacking incident happened amid complaints from users who claimed of losing cash from their accounts.
The app was also down for hours, preventing users from checking their accounts.
“We extended our scheduled maintenance to investigate and determined that no hacking occurred,” it said, adding that any deduction will be adjusted before 3 pm today.
In March, GCash introduced “DoubleSafe” security feature to prevent account takeovers, which allow hackers to drain a user’s e-wallet account.
The feature is activated for every first login to a new device by the user. It is backed by facial recognition, which prevents hackers from accessing the account despite tricking users into giving their mobile PIN (MPIN) and one-time PIN (OTP).
Prior to this, GCash has already been implementing two levels of authentication via OTP and MPIN.
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