What BPI advisory means: customers bank accounts might have additional credit (more money if deposits were made) or less credit (if withdrawals, outbound transfer or payments were made) than they should have because transactions were posted twice on Dec. 30-31.
If a client took out P1,000 from their account, BPI’s system erroneously deducted P2,000.
If a client deposited P1,000, BPI’s system erroneously added P2,000.
Affected transactions are those made through ATMs (automated teller machines), CAMs (cash accept machines, or the machine that accepts deposits), POS (point-of-sale) terminals — the gadgets at merchant counters where cashier staff swipe or tap credit/debit cards.
Purchases done through e-commerce — online/means — were also logged twice.
The bank said they are already working to reverse the duplicate transactions.
“Rest assured that your account is safe and secure,” BPI said.
As of this writing [10:26 am], BPI’s mobile app and online banking website are not yet accessible.