SSS: 4 out of 5 transactions already digital in 2021

The SSS main office in Quezon City. (File photo from the Philippine Daily Inquirer)

MANILA, Philippines—As its push to go digital went on full swing, the Social Security System (SSS) last year served over four out of every five members and pensioners online, the state-run pension fund for private-sector workers said Monday (July 18).

“In 2021, out of the 52.62 million transactions we received, excluding inquiries, 43.52 million or 82.7 percent were made using our online channels,” SSS president and chief executive Michael Regino said in a statement.

As such, “the SSS plans to add more services to its online channels such as the my.SSS portal, SSS mobile app, text-SSS, uSSSap tayo portal, and self-service express terminals,” Regino said.

At present, the flagship my.SSS.portal already allows access to over 30 services and transactions for members on top of more than 20 for employers, including benefit disbursements, contribution remittances, loan granting and repayments, as well as membership applications.

“Since the my.SSS portal is our main online channel, almost all of the new online services are made available here first,” Regino said.

“Intensified efforts are also put towards making the services in this portal accessible in the SSS mobile app for smartphone users,” Regino added.

“We are gradually implementing mandatory online transactions for our programs. However, those without the personal means to transact with us online may use the e-centers in our branches,” the SSS chief said.

These e-centers, located in the SSS’s physical branches, have some internet-connected computers plus employees stationed there to help members sign up and access their my.SSS accounts, as well as guide them in navigating and using the online portal for their transactions.

TSB