Empire East launches an industry-first online homebuyers’ portal, ‘Ask About Your Home’

Manila, PHILIPPINES – Starting April 4, 2022, Empire East homebuyers may now access the online portal “Ask About Your Home” for a seamless, ticketed processing of their concerns regarding their Empire East home.

“When we launched our Transmutation as a pandemic response, it only had one goal in mind— we adapt fast enough to the changing Homebuyers’ Journey. We aim to achieve an Empire East service that is responsive, attentive, and collaborative to showcase our company values of commitment, concern, and connectedness,” says Empire East’s CEO, Atty. Anthony Charlemagne C. Yu.

“Ask About Your Home” offers an efficient solution for every inquiry from today’s discerning homebuyers. Once the homebuyer submits a query through this portal, he will receive an email to confirm that the proper departments are attending to his request.

The company has received countless inquiries on relevant topics like construction, pricing, titling, documentation changes, and turnover schedules in the past years. These inquiries may now be chosen as a ticket topic within the askaboutyourhome.com portal. Once a homebuyer account is verified, Empire East will assign that ticket to the point person in charge of that particular homebuying touchpoint – whether it’s signing the Contract to Buy and Sell or a change of information request. What’s great about the portal is the transparency system within the organization, where each department is trained to commit to fulfilling the cycle, with ticket closure as the goal.

The real estate industry is one of the fastest to adapt to digitization and automation in today’s business landscape. While other companies saw it as a hurdle to complete, Empire East saw it as an opportunity to continue what it had already begun— transforming and adapting in the process.

“We understand that homebuying is tedious, and some milestones require a specific time range like titling and construction. But through this portal, we aim to provide accurate and timely updates to the homebuyers who trust us,” says Customer Relations Head Maylene Sison. “Rest assured that Empire East will efficiently handle all concerns towards their conclusion. It is of our mutual aim to help our homebuyers transition seamlessly into their new homes,” she continues.

Empire East has more plans in the pipeline focusing on improving its homebuyers’ journey experience while providing only the best service and products to their loyal customers. Recently, the company won Best Developer as well as Best Township Development for its 22-hectare property in Pasig-Cainta, Empire East Highland City, from the leading property marketplace, Carousell PH. These additions to the company’s roster of accolades strengthen its resolve to build relevant and sustainable communities for its homebuyers.

For more information about Empire East, you may visit www.empire-east.com or follow them on Facebook and Instagram.

ADVT