ZCRM: Leading unified platform to centralize customer & voice comms management

CRM software is a powerful, sophisticated tool that can manage your business interactions with customers. This type of customer management platform is being used globally to streamline operations and bring sales and customer care teams closer.  A unified VoIP-CRM system with Web Real-Time Communication (WebRTC) features can provide the possibility of monitoring a variety of communications in real-time, even when working remotely, internationally, or away from the office, which streamlines internal processes. There are huge benefits to integrating your phone systems and CRM solutions.

Zadarma, a globally recognized VoIP provider, has their very own CRM, the ZCRM. This intuitively designed CRM can assist with automating all key processes, within the standard VoIP package at no additional charge. ZCRM is fully integrated with Zadarma telephony and PBX and is suitable for all businesses no matter their size and regardless of employee usage. Zadarma’s Cloud-based CRM solution helps you keep track of relationships with existing and potential clients and partners, conveniently plan daily tasks and creates automated call analytics and lead reports to support and improve sales lead conversion.

Zadarma is continually optimizing and adding to the ZCRM features list to build on an already incredibly powerful unified platform, for customer relationship management and all voice communications.

Zadarma’s ZCRM provides the following feature benefits:

• Clear and intuitive interface
• Full and free integration with Zadarma PBX
• One-click calls from the browser
• Automatic call routing to the responsible agent
• Convenient display of current tasks: Kanban, list or in the calendar
• Automatic lead creation
• Full customer interaction history displayed in client card
• Export and import function of client database to and from other CRM systems
• Create and manage teams and monitor tasks
• Recognize each client that calls you or emails you
• Manage clients, employees and leads, delegating and forwarding calls
• Call straight from the CRM web interface or from a softphone
• New feature: Call and lead/deal analytic reports to monitor customer care and call performance

One of the biggest advantages of integrating your VoIP-CRM solution is that it provides a complete 360 view of your customers. From sales and support to finance and accounting, these systems provide complete visibility of your customer’s buying habits and their communication history, customer services team performance and above all streamline workstreams. An integrated VoIP-CRM can improve lead prioritization and outreach as well as improve the monitoring of lead history, providing valuable reminders and tasks, for your customer and sales teams. This ensures no call is missed and all communications are followed up.

The ZCRM feature list is stronger than ever. Call and sales lead analytic reports now available via ZCRM, are providing business leaders with even better insight into team and call performance. The consistent data collated through the analytic reports provides leaders with insightful analytics and reporting, so you can track changes in your customers preferences, profitability, and loyalty, providing a full 360 view of the customer base. The ZCRM provides a unified platform for customer relationship management and centralizes all voice communications. This integrated solution is offering businesses a better opportunity to build long-lasting relationships and determine where there is potential for future growth. It is free and you can start benefiting from ZCRM now.

ADVT