MANILA, Philippines—Globe Telecom said its GOMO brand subscribers will be allowed to switch to other networks, as required by the Mobile Number Portability (MNP) Act, by Oct. 12 this year after rival Smart Communications complained of delays to the National Telecommunications Commission.
In a statement on Thursday (Oct 7) Globe said it wanted to ensure seamless porting while citing the “complexity of multiple functions of its other brands.”
Globe added that it “strongly denies any malice or intent to violate the MNP law” and its “core brands” Globe Prepaid, Postpaid, Platinum and TM are currently providing MNP services.
“We are sincere in our intent to give our mobile customers the ability to choose their favorite provider and we are doing our best to comply. We are also grateful to our customers for choosing Globe over other providers,” Globe said in its statement.
Globe noted that there were, so far, no requests from GOMO customers seeking to switch telco providers.
Globe also fired back at rival Smart, noting that the issues were being discussed with the management of Telecommunications Connectivity Inc., their number porting venture, which also includes DITO Telecommunity.
“It does seem this complaint is being done in bad faith on the part of Smart,” Globe added.
On Wednesday, Smart called out GOMO for delays in participating in the official launch of number porting services last Sept. 30. The MNP law allows subscribers to easily switch between telco providers and plans without changing their mobile number.