Crisis and Recovery Marketing: Adjusting to a Disruptive Business Environment
We reached out to Ms. Maricel Gatcahalian-Badilla, our resource person on marketing, to give us some tips on how marketing professionals could respond and adjust to the current disruptive business environment.
The world has gone into various crises numerous times in the past but this ongoing global pandemic seems to have hit us the hardest. The recovery period from this crisis will be longer than 9/11 or SARS. Many businesses will be feeling the pandemic’s effects for years to come.
But although the recovery may be slow, creating a strategic marketing plan is best done now. This is not the time for brands to be quiet. This is the time to reach out to your audience, for them to hear we are there for them.
There are three things businesses should consider when coming up with a recovery marketing plan – their market, message and medium.
With many people losing jobs or becoming underemployed, our markets will definitely shrink. We need to ask ourselves if our current target markets could still buy from us or if we need to explore or find a new market. Engage with your customers and remind them about your products or services. Ask for referrals and suggestions. New avenues might begin to open up for you. Practice creativity in pivoting your business from its current platforms to new ways of service deliveries. For example, restaurants with dine in and buffet services have been most affected by the lockdown. To move forward, they have to offer delivery services, do-it-yourself kits and pre-packed lunch boxes, thus providing unique culinary experiences for the locked down consumer.
We also need to craft our message with more empathy and care. Marketing our products and services today is meant to increase awareness and interest, whereas purchase (especially of travel and luxury products) might be withheld for a later time. Still, we would want our brand to be remembered as the brand that cared. Switzerland’s Dream Now, Travel Later online communication campaign is its response to continue engaging and building the trust of travelers, to dream and plan their future trips to this particular destination.
Contactless options for message and service delivery need to be done, immediately. If your business is not yet digital during this pandemic, it does not exist. Everyone spends more time online than ever before. It’s time to keep the conversation going, perhaps on multiple platforms. Tiktok, for instance, has become the fastest growing social media during this pandemic. Is your market there? If yes, are you there yet? Maybe they are in Youtube, Viber or Messenger.
In summary, be in constant search for new opportunities. As the old saying goes, when God closes a door, he opens a window. Our recovery marketing plan should cultivate that window until it opens wide.
Badilla will conduct a virtual workshop on “Crisis and Recovery Marketing: Crafting New Marketing Strategies in a Disruptive Business Environment” on October 14-15, 2021. For your online learning needs, Inquirer Academy could assist you in designing and facilitating a webinar or virtual workshop for your organization.
For your online learning needs, Inquirer Academy could assist you in designing and facilitating a virtual workshop, a webinar or a self-paced online course for your organization. You may write to firstname.lastname@example.org, or send an SMS at these numbers 0919.3428667 and 0998.9641731.
The author is the Executive Director of the Inquirer Academy.