Globe maintains ISO standards for higher level efficiency in safeguarding customers

Implementing ISO-certified standards safeguards consumers and end-users of products and services, ensuring that certified products conform to the minimum standards set internationally. This also aids in the creation of products and services that are safe, reliable and of good quality. 

Guided by its policies on environmental sustainability, health and safety, and business continuity, Globe constantly endeavors to implement an ISO-certified Integrated Management System (IMS) to ensure streamlined operations and improved organizational efficiency.

Globe pursued adopting an IMS with the thrust of ISO to standardize the structure of the management systems enabling the sharing of processes across multiple standards. Adopting an IMS enables the company to remain competitive while keeping overhead costs low by reducing duplications and consolidating various management systems. 

“We are constantly on the lookout for processes that will make our operations better and more organized in order to deliver the best value to our stakeholders. Through IMS, we can continuously work towards operational excellence while improving the performance of the entire organization,” said Rizza Maniego-Eala, Globe Chief Risk Officer.

Globe’s IMS unifies common document requirements from different management systems, establishes a single governance structure monitoring activities across these systems, and integrates periodic audits.

Globe endeavoured British Standards Institution (BSI) Singapore, to do a combined audit of the management systems to address audit fatigue. Globe achieved an enterprise-wide certification of its management systems under the IMS in 2018 and passed its recertification audit this year conducted by British Standards Institution (BSI). Its IMS currently consists of ISO 22301:2019 for Business Continuity Management (BCM), ISO 14001:2015 for Environmental Management, and ISO 4500:20181 for Occupational Health and Safety Management. 

The company’s investment in BCM represents an integral foundation of its operational resilience and excellence, making sure that employees, processes, and infrastructure are always ready to effectively respond to disasters.

Globe has also set high standards of environmental management and stewardship in order to reduce its impact on natural capital. 

At the same time, Globe lessens its people’s exposure to risks through occupational health and safety management which looks out for the physical and mental well-being of the workforce.

To ensure the effectiveness and suitability of the IMS, an assessment is done by an external audit team on an annual basis. This is complemented by a separate review conducted by the internal audit team yearly.

Globe strongly supports the United Nations Sustainable Development Goals, particularly UN SDG No. 9 which highlights the roles of infrastructure and innovation as crucial drivers of economic growth and development as the company invests in technology to achieve operational excellence. Globe is committed to upholding the 10 United Nations Global Compact principles and has committed to contribute to 10 of 17 UN SDGs. 

To know more about Globe, visit www.globe.com.ph.