It’s all in The Cloud: How enterprises stay pandemic-proof

Efficient, resilient, and pandemic-proof.

Amid a global health crisis, local enterprises have displayed these three key traits, thanks to the expertise of a company that has equipped them with essential Cloud Solutions—Globe Business, the enterprise arm of Globe Telecom, Inc.

Globe Cloud Solutions are all about one thing: business resiliency. Globe is able to help businesses move forward digitally because of the strong partnerships they have formed with credible global cloud providers, and Cascadeo, Globe’s premiere cloud consulting partner and managed services provider.

Cascadeo happily notes, too, that the partnership with Globe Business has allowed them to bring the best aspects of their services to Filipino enterprises, especially those struggling to cope with the effects of Covid-19. “This [partnership] means we can also help more Philippine companies succeed in their cloud journey, even in times of crisis,” says Jared Reimer, founder and CEO of Cascadeo. The work that Globe and Cascadeo do provides clients with cloud solutions that are customizable, secure, reliable, and collaborative, helping companies accomplish their digital transformation at a time when it’s urgently needed.

Optimized operations

Take Radiowealth Finance Company, Inc. (RFC), for instance. The local enterprise, which primarily caters to the underserved credit market through various financial solutions, couldn’t risk to slow down its operations despite having a leaner team at the height of the lockdown. RFC had been proactively searching for ways to help accelerate its digitalization to aid more Filipinos, amid the pandemic.

Globe and Cascadeo’s intervention ensured just that. All it entailed was a well-architected review of RFC’s existing AWS cloud infrastructure through Globe’s assistance and Cascadeo’s Managed Services Platform.

One of the major changes RFC was able to experience through Globe Business’ services was the reallocation of their manpower to less repetitive tasks, such as doing manual backups, managing system downtime, and checking on services that should be launched on time. Cascadeo also provided RFC’s IT team with training and key insights on the best practices for maximizing the Cloud.

Cloud-based collaboration

Aside from creating a more resilient environment for customers, Globe Cloud Solutions make it easier for organizations to work better together. Such was the experience of XDE Logistics when the company was aided by Globe Business in modernizing its operations, which centers on pairing streamlined logistics with in-house developed applications.

Through G Suite, a collection of cloud-based collaboration apps created by Google, XDE’s work tools (such as email, calendar, document creation, text and video chat, online storage) are now more reliable and allow teams across different departments to quickly connect with each other for various projects. A cloud-based system also makes remote work much easier, since applications can be accessed anytime, anywhere. And when disaster strikes, these tools still remain accessible, thanks to the Cloud.

 Zero downtime, better performance

Another enterprise that benefited from Globe Cloud is CDO Foodsphere, Inc.—one of the Philippines’ largest food businesses, responsible for household brands such as CDO, San Marino tuna, and Highlands corned beef. Together with Amazon Web Services (AWS), Globe Business migrated CDO Foodsphere’s workloads to the Cloud—resulting in no system downtime attributed to the service, quicker resolution of incident reports from 150 days to only a day, and even better system performance compared to what they used to experience pre-pandemic when legacy systems were becoming unreliable and too tedious to maintain.

“Aging hardware, performance issues, and scalability concerns are among the common challenges that our customers face when dealing with applications developed in-house or stored on-premise,” says Peter Maquera, Senior Vice President for Globe Business. “Add the complexities brought about by the pandemic—fixing systems on-ground becomes even more problematic.”

“Cloud-empowered companies can use digital channels to bring their services to customers whose mobility has been hindered. Moving data and operations to the Cloud also ensure that workloads are always available, readily accessible, and easily recovered,” Maquera says. “Companies that embrace change will emerge from the crisis stronger and more resilient—and those who fail to adapt will be at a competitive disadvantage.”

A dedicated partner

Some may still see digital transformation as a daunting investment. Globe Cloud Solutions, however, are built to reduce IT costs, since there would no longer be a need for enterprises to set up their own servers on-site (which they would also have to maintain). A Cloud Management Platform allows businesses to generate insights for their respective cloud environments, as well—information they can use to improve financial management, which could even include reducing cloud spend, streamlining operations through automation, strengthening security and compliance, and enabling engineering agility through data analytics.

But what about data security? Globe Business corrects the usual perception of the Cloud being less secure than on-premise servers. It’s actually more secure, since the hyperscalers—big cloud providers, like AWS, Google, and Microsoft—can deploy more advanced security policies quickly compared to on-premise systems.

Even payments have been made convenient for Globe Business customers. Credit cards aren’t required, and customers can even receive consolidated Peso billings for their cloud usage, together with their other Globe subscriptions, which they can settle through various payment channels.

Globe Business also ensures its customers that they provide necessary technical support, available 24/7. Advisory support is free but Globe also offers paid subscriptions via Cascadeo Managed Services or AWS Support Plans. Each company is also assigned a dedicated Globe Business Account Manager, trained and ready to assist clients in every step of their digital journey.

Ultimately, a partnership with Globe Business helps companies stay resilient because of one critical factor: they are in it for the long haul, amid any crisis.