Close  

Meet ‘BOB’, BSP’s chatbot to help consumers in complaints vs banks, financial firms

By: - Reporter / @daxinq
/ 05:28 PM July 30, 2020

The Bangko Sentral ng Pilipinas (BSP) is now pilot testing an automated “chatbot” that will assist consumers in their complaints against banks and other financial institutions under the supervision of the central bank.

Named BSP Online Buddy or “BOB,” the chatbot will be fully deployed after the pilot test.

ADVERTISEMENT

In a statement, the BSP said the chatbot can efficiently handle queries from consumers sent through the webchat on the BSP website, SMS or social media platforms like Facebook messenger.

BOB can also respond to queries and complaints in English, Tagalog or “Taglish”, the central bank said.

FEATURED STORIES

Previously, consumers with queries or complaints had to correspond with the central bank via email, postal mail, telephone calls or even physical visits to the regulator’s offices.

The chatbot will make it easier for consumers to raise their issues with the BSP in real time, while heeding health protocols, from their homes.

“Financial consumers are encouraged to use and take advantage of the technology to have accessible, continuous, timely and efficient platform for escalating complaints against BSP-supervised financial institutions,” the BSP said.

According to the central bank, BOB may be accessed through BSP Webchat (http://www.bsp.gov.ph/), text messaging (21582277 for Globe subscribers only.

It will be made available for other network subscribers soon), and the central bank’s official Facebook page (https://www.facebook.com/BangkoSentralngPilipinas/).

Standard text messaging service and internet data charges apply for communications made via SMS, the BSP added.

TSB

ADVERTISEMENT

Subscribe to Inquirer Business Newsletter
Read Next
EDITORS' PICK
MOST READ
Don't miss out on the latest news and information.
View comments

Subscribe to INQUIRER PLUS to get access to The Philippine Daily Inquirer & other 70+ titles, share up to 5 gadgets, listen to the news, download as early as 4am & share articles on social media. Call 896 6000.

TAGS: application, BSP, central bank, chatbot, complaints, Online, Regulator
For feedback, complaints, or inquiries, contact us.


© Copyright 1997-2020 INQUIRER.net | All Rights Reserved

We use cookies to ensure you get the best experience on our website. By continuing, you are agreeing to our use of cookies. To find out more, please click this link.