Ensuring a safe, relaxing stay

Chroma Hospitality Inc., the management company of Crimson Hotels and Resorts and Quest Hotels and Resorts in the Philippines, has introduced its intensified cleaning guidelines with “Culture of Clean,” which is meant to ensure the safety of its guests amid the COVID-19 pandemic.

“As we gear up our hotels and prepare for the new era of travel during this pandemic, we have created intensified guidelines for sanitation and cleanliness to make our guests feel secure when staying in any Crimson or Quest hotel,” said Chroma Hospitality country manager James Montenegro.

Crimson and Quest Hotels intensified their sanitation guidelines.

Culture of Clean, which was created to address customers’ expectations and worries during this pandemic, instituted enhanced safety standards that will be evident from the time guests are picked up from the airport, throughout their stay and until they leave the hotel.

For instance, each hotel vehicle will have customized driver-passenger partitions to ensure safe distancing, as well as hand sanitizers and anti-bacterial wet wipes that guests can use. The hotel chauffeur will then show the guests a QR code which will inform them of the new processes such as express check-in, number of guests per elevator, enhanced room sanitation and more.

The hotel group instituted enhanced safety standards for guests’ peace of mind.

All guests will have to step on the sanitizing foot bath and undergo thermal scanning upon entry to the hotel. An express check-in service will ensure convenience for the guests, minimal interaction and less congestion at the lobby, while the front office counters in any Crimson or Quest hotel will be sanitized regularly. UV sanitizers will also be used to disinfect all luggages before these are brought to the rooms.

Housekeeping associates will also wear personal protective equipment as part of their regular uniform and will ensure that high traffic areas such as elevators, hand rails and door knobs are regularly disinfected every two hours.

An express check-in service will ensure convenience for the guests and minimal interaction.

Guests will surely feel at ease as the Crimson and Quest hotels will be placing “sanitized tags” from glassware to the toilet, to indicate that these were disinfected. Electrostatic sprays will be used to sanitize the rooms, while a UV bulb will be installed in the lamp during clean up as an added sanitation measure. The regular light bulb will be placed back once cleaning is completed. Guest rooms, however, will have to remain empty for 24 hours after thorough cleaning and disinfection.

An amenity that guests can expect are the sanitary kits which will include a hand sanitizer, disinfecting wipes and a QR code which they can scan to get COVID-19 prevention guidelines. Guests can also choose from housekeeping options of either full service, wherein the room will be fully made up or partial service, wherein only the bathroom will be cleaned.

Regular sanitation will be done to ensure safety of guests.

To implement enhanced sanitation guidelines within the dining outlets, the Crimson and Quest hotels will implement strict social distancing; install automatic dispensers of hand sanitizers in public areas for easy access; reduce the number of tables in the restaurants and have only a maximum of four people for every 10 sqm; install a germicidal ultra-violet light system to disperse virus particles; and provide single-use sachets for condiments such as salt and pepper, among other initiatives.

Chroma Hospitality reassures its guests and associates that their safety is and will always be the top priority, moreso during this COVID-19 pandemic.

“We assure our guests that the hotels are ready with its new Culture of Clean. Our strict sanitation protocols are set to welcome everyone into a safe and sanitized hotel as soon as we are all allowed to travel again,” Montenegro said.