outbrain
Close  

Globe postpaid customers may suspend their monthly spending limit

10:15 AM March 25, 2020

Globe is giving its Postpaid and Platinum customers an option to suspend their monthly spending limit. This is in response to the surge in demand for voice and mobile data, as work and study from home arrangements are implemented in Luzon and other parts of the country.

ADVERTISEMENT

“We understand how our customers’ current situation requires high reliance on continuous mobile services such as voice and data especially among those who need to work or study at home because of the enhanced community quarantine.  We would like to help our postpaid customers stay connected by providing them with a way to suspend their spending limit as these times may call for it,” said Rebecca Eclipse, Globe Chief Customer Experience Officer.

 Spending limit is a special feature that helps customers take better control of their postpaid spending. It is the maximum amount that can be used for services when one has exceeded the monthly plan, in order to stay within budget and avoid bill shock. Customers will be sent a text message with instructions on how to suspend their spending limit to help cope with the increase in connectivity needs during this period. 

FEATURED STORIES

Aside from this, Globe has provided a 30-day bill payment extension to all mobile postpaid customers. To help manage and monitor their usage, customers will still continue to receive billing notifications. 

To reduce physical contact and help protect customers, Globe has also temporarily stopped sending printed billing statements and will instead send the latest bill via SMS or text message.  

Customers may download and use the GlobeOne app and Globe At Home app to make it easy to track down data usage and subscribe to offers. Connectivity is essential at this time and Globe is continuing efforts in coming up with measures to empower its customers in the security and safety of their homes. 

For more information on spending limit and how to suspend it, please visit https://www.globe.com.ph/help/postpaid/spending-limit.html

Read Next
EDITORS' PICK
MOST READ
Don't miss out on the latest news and information.
View comments

Subscribe to INQUIRER PLUS to get access to The Philippine Daily Inquirer & other 70+ titles, share up to 5 gadgets, listen to the news, download as early as 4am & share articles on social media. Call 896 6000.

TAGS: Globe
For feedback, complaints, or inquiries, contact us.


© Copyright 1997-2020 INQUIRER.net | All Rights Reserved

We use cookies to ensure you get the best experience on our website. By continuing, you are agreeing to our use of cookies. To find out more, please click this link.