Remarkable Customer Experience (CX) is Key to Business Success
Today’s customer is highly informed and demanding, and have higher expectations to brands and businesses. Companies strive to build robust customer experience (CX) strategy to differentiate themselves from their competitors.
Meet and exceed the expectations of your customers, and in turn, increase customer loyalty and satisfaction in ‘The 6th Customer Experience Management (CXM) Seminar PH 2020’ on March 20, 2020 at AIM Conference Center, Makati City, PH.
This seminar presents CX thought leadership, best practices, and successful case studies to expand and improve existing CX strategy. Get cutting edge insights on how innovative CX programs, encompass overall customer interactions using omni-channel approaches to deliver new opportunities and increased revenues.
Remarkable customer experience (CX) fuels business growth, and not many companies are seeing CX as a critical competitive advantage.
Recent developments in technology are empowering consumers like never before. This digital revolution is expanding consumer choice and giving users access to information around the world, anytime, anywhere. Customers can now make educated choices between competing brands, as information is literally at their fingertips.
According to Forrester Research, the next breed of CX innovators are using smart insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.
According to Gartner, Inc., more than 50% of organizations will redirect their investments towards customer experience innovation now and in the immediate future. Forward-thinking companies engaged in innovation as the benchmark of CX leadership.
Customer-centricity, disruptive systems, lean thinking are foundations for business growth.
This seminar is open to all Managing Directors, General Managers, Business Owners, CMOs, Entrepreneurs, Innovators, Business Development Directors/Managers, Strategic Planners, Corporate Planning Executives, Brand Marketers, Product Managers, Category Managers, Advertising Managers, Sales Managers, CRM Directors/ Managers, Digital Directors, Digital Marketing Service Providers, Agencies, Publishers, Media, E-Commerce Entrepreneurs, Startups, Account Managers, Branch Managers, Customer Service Representatives and Agents, Customer Care Personnel, Account Managers/Officers, Government, Academe, and those who are involve in customer experience management and responsible for driving innovation, strategy, marketing, business development in the organization.
Deliver exceptional customer experience (CX)! Join us in ‘The 6th Customer Experience Management (CXM) Seminar PH 2020’ on March 20, 2020 at AIM Conference Center, Makati City, PH!
This program is organized by Fiera de Manila, Inc. (https://www.fmi.com.ph)
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