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Remarkable Customer Experience (CX) is Key to Business Success

04:55 PM February 19, 2020

Today’s customer is highly informed and demanding, and have higher expectations to brands and businesses. Companies strive to build robust customer experience (CX) strategy to differentiate themselves from their competitors.

Meet and exceed the expectations of your customers, and in turn, increase customer loyalty and satisfaction in ‘The 6th Customer Experience Management (CXM) Seminar PH 2020’ on March 20, 2020 at AIM Conference Center, Makati City, PH.

Learn More: https://fmi.com.ph/events/cxm-seminar-march-2020/

FEATURED STORIES

This seminar presents CX thought leadership, best practices, and successful case studies to expand and improve existing CX strategy. Get cutting edge insights on how innovative CX programs, encompass overall customer interactions using omni-channel approaches to deliver new opportunities and increased revenues.

Class Photo of ‘The 5th Customer Experience (CX) PH Seminar 2019’
held August 30, 2019 at AIM Conference Center, Makati City, PH …

Remarkable customer experience (CX) fuels business growth, and not many companies are seeing CX as a critical competitive advantage.

Recent developments in technology are empowering consumers like never before. This digital revolution is expanding consumer choice and giving users access to information around the world, anytime, anywhere. Customers can now make educated choices between competing brands, as information is literally at their fingertips.

Participants during discussion in ‘The 5th Customer
Experience (CX) PH Seminar 2019′ held August 30, 2019
at AIM Conference Center, Makati City, PH …

According to Forrester Research, the next breed of CX innovators are using smart insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues.

Maria Luz ‘Yayu’ Javier, President and COO, Avanza, Inc.
discusses integrating data into CX Measurement …

According to Gartner, Inc., more than 50% of organizations will redirect their investments towards customer experience innovation now and in the immediate future. Forward-thinking companies engaged in innovation as the benchmark of CX leadership.

Customer-centricity, disruptive systems, lean thinking are foundations for business growth.

Denise Haak, Founder and Chief Experience Officer at
Quiddity Usability Labs presents Pillars of Customer Experience (CX) Program …

This seminar is open to all Managing Directors, General Managers, Business Owners, CMOs, Entrepreneurs, Innovators, Business Development Directors/Managers, Strategic Planners, Corporate Planning Executives, Brand Marketers, Product Managers, Category Managers, Advertising Managers, Sales Managers, CRM Directors/ Managers, Digital Directors, Digital Marketing Service Providers, Agencies, Publishers, Media, E-Commerce Entrepreneurs, Startups, Account Managers, Branch Managers, Customer Service Representatives and Agents, Customer Care Personnel, Account Managers/Officers, Government, Academe, and those who are involve in customer experience management and responsible for driving innovation, strategy, marketing, business development in the organization.

Deliver exceptional customer experience (CX)! Join us in ‘The 6th Customer Experience Management (CXM) Seminar PH 2020’ on March 20, 2020 at AIM Conference Center, Makati City, PH!

This program is organized by Fiera de Manila, Inc. (https://www.fmi.com.ph)

For inquiries, call: +632-8896-0639, 8896-0637, email: [email protected], visit website: www.fmi.com.ph

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TAGS: 6th Customer Experience, Customer experience, Fiera de Manila, Remarkable Customer Experience (CX) is Key to Business Success, The 6th Customer Experience Management (CXM) Seminar PH 2020
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