MANILA, Philippines — Business process outsourcing (BPO) company Teleperformance has announced that Standard & Poor’s has confirmed its “BBB-” long-term investment grade credit rating, with a stable outlook.
“This is currently the highest rating in the customer experience management industry,” it said in a statement.
Teleperformance, a multinational group with 300,000 employees spread across 80 countries, said that the rating is a testament to its status as a global leader in the BPO sector.
“Standard & Poor’s believes that this rating notably reflects Teleperformance’s leading position, the diversification of its client portfolio and global geographic positioning, as well as its development of high value-added digital solutions,” the company said.
“These key differentiating factors are enabling the group to continue delivering organic growth above the market average and to rapidly reduce the debt resulting from the acquisition of Intelenet in 2018,” it added.
Teleperformance has various sites in the Philippines and supports billions of connections annually using 265 languages.
In 2018, the company had a consolidated income of €4.44 billion. (Editor: Eden Estopace)