MANILA, Philippines – Global payments leader PayPal said it will hire over a thousand employees in the next two years for its first global customer operations center in the Philippines.
The center, which will open sometime this year, will be the first consolidated operations site for PayPal in the Philippines. It will be located in Alabang.
It will primarily serve PayPal’s English-speaking customers, the company said in a statement, such as those in North America, Australia, and the United Kingdom.
John Nicholls, senior director of PayPal Global Customer Services and country site lead, said the company is looking to provide a higher quality support to its customers across the world.
“The level of service and hires in the Philippines has always been exceptional – with high English proficiency and a strong pool of experienced customer service professionals. These are exactly the type of people we are looking for to join PayPal,” he said.
Having previously served customers through outsourcing partners, the new PayPal global operations center in Alabang now centralizes customer service together with business, recruitment, and training support functions.
The company said its employees can expect to receive robust product, language, and cultural training that will equip them with the necessary knowledge and skills to better understand PayPal customers as well as the intricacies of many international markets they will serve. /kga