Excellent customer service drives success in customer growth and retention. As business and marketing landscape changes, customers demand more at a speed. Hence, new perspectives, strategies and techniques in delighting customers become imperative.
Attend the Customer and Account Service Management Seminar on December 13, 2018 at AIM Conference Center, Makati City, PH.
Bernard N. San Juan III, General Manager of TrueLogic Online Solutions, Inc has a proven record of accomplishment in sales management and training, customer and account service management, workforce management, HR, online marketing, eCommerce and web development. In his role as Training Manager IFloor.com, he trained, on-boarded and coached the fulfillment, customer service, and claims team that comprise the Customer Experience Team.
Bernard N. San Juan III, General Manager – Truelogic Online Solutions, Inc. shares his insights on understanding the customer journey in various stages leading towards path to purchase. He will present effective strategies on customer and account service management, tips and techniques handling customer objections/complaints, and insights on nurturing customer engagement and relationships.
Learn more here.
This seminar is open to all Customer Service Representatives and Agents, Customer Care Personnel, Sales Managers, Business Development Managers, Product Managers, Brand Managers, Marketing Managers, Fund Raisers, Account Managers, Account Officers, Sales Executives, Sales Representatives, Branch Heads, and those who are involved in selling products/services and customer service management.
The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)
For inquiries, call: +632-8960639, 8960637, email: norelyn@fmi.com.ph, Visit website: www.fmi.com.ph.
ADVT