Customer Experience Management Conference 2018 happens today

08:00 AM November 15, 2018

Customer Experience Management Professionals gather at the Tower Club inside Philamlife Tower Makati for the 7th Customer Lovefest (Customer Experience Management Conference) today, November 15th.

This pioneering two-day conference on Customer Loyalty and Rewards, Customer Experience (CX) Management and Customer Relationship Management takes pride in its powerhouse set of speakers hailing from various fields:

Digital marketing pioneer Dr. Donald Lim (Country CEO, Dentsu Aegis Network Philippines), Nik Laming (GM for Loyalty, Cebu Pacific), customer loyalty professional Sherwin John Sario (Assistant Loyalty Program Manager, Metro Retail Stores Group), marketing tech pioneer Randy Esteban (Global Delivery Manager, AFDigital), customer experience professional Hennesy Lou Miranda (Customer Experience and Engagement Director, Asian Hospital and Medical Center), customer loyalty expert Yayu Javier (President and COO, Avanza, Inc.), customer experience professional Steven Ladd (Lead, Customer Engagement and Commerce Consulting, Ogilvy), design thinking consultant Phil Smithson (Director, On-Off Group), AI professional Ferdinand Piano (Head, Asia Pacific, IV.AI), technopreneur Raphael Layosa (Founder and CEO, Retailgate) and marketing maven Matec Villanueva (Brand Development Consultant, CNN Philippines).


Among the topics that will be discussed are Loyalty Marketing for Digital Platforms, 1-to-1 CRM Journeys, Upcoming Customer Loyalty Trends, User Experience to Customer Experience, Future Customer Experience Trends, Analytics and Artificial Intelligence, Making Unique Customer Experiences and Transforming Brand Experiences through CX.

This year’s conference will be set in stone as one of its best editions today as surprising activities are in store for the delegates, preparing them for the future of this ever-transforming industry.

Call (02) 633-0153, 535-1150; text 0920-981-4376 / 0920-924-2532; email [email protected] or visit www.customerlovefest.com for more details. INQUIRER.NET is an online media partner for the 7th Customer Lovefest.


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