British Airways to compensate customers for data breach | Inquirer Business

British Airways to compensate customers for data breach

/ 06:30 PM September 07, 2018

British Airways will pay compensation to customers whose data was stolen in a “sophisticated” and “malicious” hacking attack, its boss said Friday.

The carrier had revealed overnight that the personal and financial details of customers making bookings on the BA website and mobile phone app between August 21 and September 5 had been stolen.


“We are 100 percent committed to compensate them,” BA chief executive Alex Cruz told BBC radio.

“We will compensate them for any financial hardship that they may have suffered.”


BA has launched an urgent investigation into the data breach which involved 380,000 bank cards.

The stolen data comprised customer names, postal addresses, email addresses, and credit card information.

The 15-day hack did not involve travel or passport details and the breach has now been fixed.

BA took out full-page adverts in the UK newspapers on Friday to apologize, while shares in parent group IAG slid three percent in the early morning London deals.

“We’re extremely sorry for what has happened,” Cruz said Friday.

“There was a very sophisticated, malicious, criminal attack on our website.”

He added that the company first became aware that something had happened on Wednesday evening.


“The moment we found out that actual customer data had been compromised, that’s when we began an all-out immediate communication to our customers. That was our priority.”

Police and relevant authorities have meanwhile been notified.

The National Crime Agency said it was assessing the matter, while the Information Commissioner’s Office added it would also be making inquiries.

Anyone who believes that they may have been affected is advised by BA to contact their bank or credit card provider and follow their recommendations.

The airline added that customers due to travel could check in online as normal.

IAG also owns Spanish carriers Iberia and Vueling, as well as Irish airline Aer Lingus.   /vvp

Subscribe to our business newsletter

By providing an email address. I agree to the Terms of Use and acknowledge that I have read the Privacy Policy.
Read Next
Don't miss out on the latest news and information.

Subscribe to INQUIRER PLUS to get access to The Philippine Daily Inquirer & other 70+ titles, share up to 5 gadgets, listen to the news, download as early as 4am & share articles on social media. Call 896 6000.

TAGS: British Airways, data breach, Latest world news
For feedback, complaints, or inquiries, contact us.

Subscribe to our business news

By providing an email address. I agree to the Terms of Use and
acknowledge that I have read the Privacy Policy.

© Copyright 1997-2022 | All Rights Reserved

We use cookies to ensure you get the best experience on our website. By continuing, you are agreeing to our use of cookies. To find out more, please click this link.