Telco giant PLDT Inc. is moving to streamline services under its brick and mortar network, a move it expects to translate to a more efficient consumer experience.
The company yesterday launched the first ever PLDT-Smart store, dubbed as a “one-stop hub” for various brands under the group. These include PLDT, wireless unit Smart Communications and satellite television services provider Cignal.
The PLDT-Smart store is located in World Plaza Building in Bonifacio Global City. PLDT chair and CEO Manuel V. Pangilinan said the company expected this to be the first of several outlets.
“We envision the PLDT-Smart store to be an ultimate go-to for digital solutions,” PLDT chief revenue officer Eric Alberto said.
Pangilinan said the group was also looking to bundle more services.
For example, the recently-launched Best Buy Bundle allows subscribers to get digital services such as unlimited PLDT Home Fibr, Smart mobile, and Cignal pay TV plans on top of certain discounts. Best Buy Bundle offers savings of up to P11,300 in a year, PLDT noted.
Digital installations include a self-service InfoTouch booth which allows customers to view and print billing summaries, check account details and make repair requests.
Those who want to settle their bills or request a change of SIM card without queuing can also use the Smart Super Kiosk.