Make Customer Experience (CX) a culture of excellence in your business
Digital transformation enabled customers to take the lead in the purchase cycle. This reality is exerting pressure in businesses to create meaningful and remarkable customer experiences.
Customer Experience (CX) Management Seminar presents a transformation opportunity to eliminate underlying customer pain points and re-invent customer experiences (CX) – from the customers’ point of view – making it faster, easier and more convenient than traditional channels to engage.
This learning event discusses customer behaviour and habits, data analytics, organizational and cultural changes, creating value beyond products and purchases, measuring CX, effective customer retention strategies, employee engagement, and understanding of digital customer experiences.
Learn how to create strategy and CX program that encompasses all customer interactions. Such CX program entices customer to remain loyal and become advocates of your brand.
Attend Customer Experience (CX) Management Seminar 2018 on April 13, 2018 at AIM Conference Center, Makati City, PH.
This program is organized by Fiera de Manila, Inc. (www.fmi.com.ph)
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