INQUIRER file photo
Ayala-led Bank of the Philippine Islands (BPI) has reactivated all electronic banking channels but asked customers on Friday to bear with intermittent difficulties in online transactions due to high traffic volumes.
With the electronic banking channels – referring to automated teller machines (ATMs), mobile and internet platforms – all unavailable in the past two days due to a technical glitch, pent-up demand has driven volumes when the mobile and internet services were restored.
“While access to our electronic channels has been restored since 9 pm yesterday (Thursday), this traffic may cause intermittent difficulties,” BPI said in an advisory on Friday morning.
“We expect our services to normalize as the day progresses and thank you for your patience and understanding,” the bank said.
BPI added that its ATMs were available to serve clients’ needs while its over 800 branches nationwide were open to complete transactions.
The country’s third largest bank in terms of assets has a vast customer base of around eight million clients. An internal data error on Wednesday and Thursday caused unauthorized withdrawals and debit transactions in some accounts while crediting excess money in other accounts.