BSP to investigate BPI glitch
The Bangko Sentral ng Pilipinas (BSP) will dig deeper into the glitch that affected customers of Ayala-led Bank of the Philippine Islands Wednesday morning.
“BPI already issued a statement explaining the situation and promising to fix it today. We’ll investigate as soon as the dust settles and the customers are made whole,” BSP Deputy Governor Nestor A. Espenilla said in a text message.
In an advisory, BPI blamed an “internal data processing error” for the discrepancies in bank account balances that some clients complained about in social media.
BPI apologized to its customers for the inconvenience caused by the glitch.
BPI officials denied that it was a hacking incident.
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