Global payments technology firm Visa Inc. has opened a new business business outsourcing (BPO) hub at the Mall of Asia in Pasay City, handpicking the Philippines as one of its four 24/7 service centers around the world.
Visa’s Philippine hub occupies a 6,300-square-meter state-of-the-art facility at the Bay area and currently hosts 570 employees who will provide support services to Visa cardholders and clients worldwide.
“This site demonstrates Visa’s commitment to insourcing its third-party global operations, allowing us to build the function from within, to provide superior service to our cardholders and clients,” said Tommy Jacobs, senior vice president for client support services at Visa.
The center provides consumer support services for Visa’s global customer care services group and will later expand to include merchant support. In the near future, the Philippine center will also support debit-processing services and technology.
“The new business processing center further demonstrates Visa’s commitment to the Philippines as we work with our clients and merchants to expand access to electronic payments. As the world’s largest retail electronic payments network, I am proud we are investing in our people here in the Philippines and supporting the country’s growth,” said Chris Clark, Visa’s Asia group executive for Asia Pacific.
With its vast pool of young, educated and English-speaking workforce, the Philippines has successfully established itself as one of the primary hubs for information technology-BPO operations for several leading US companies, employing more than 1.2 million people in business processing and IT services.
“As an important milestone for Visa, the new center in Manila expands Visa’s global support services footprint and strengthens Visa’s position as an employer of choice in Asia-Pacific,” Jacobs added.
New York-based Visa provides the technology that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. It operates one of the world’s most advanced processing networks, VisaNet, which is capable of handling more than 65,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants.