Learn Customer Service Management.
Manila, PH – Following the success of two sessions last February and May, the Customer Service Management Seminar is back on its third run on July 27, 2016 at AIM Conference Center, Makati City, PH. This learning event is ideal for every marketer, customer service and sales professional who wants to delight and grow customers.
Customer Service Management Seminar will provide insights on learning and understanding the customer journey, tips and techniques on customer acquisition and retention, handling customer objections and complaints, and nurturing customer engagement and relationships. This learning event will present successful case studies that work in managing and delighting customers including CRM (Customer Relation Management), loyalty and rewards program that you can apply for your business.
Customer Service Management Seminar aims to equip Customer Service Representatives and Agents, Customer Care Personnel, Sales Managers, Business Development Managers, Product Managers, Brand Managers, Marketing Managers, Fund Raisers, Account Managers, Account Officers, Sales Executives, Sales Representatives, Branch Heads, Front Liners and those who are involved in the business of selling products/ services and customer service management.
Customer Service Management Seminar is a sequel of Salesmanship Training Program on July 26, 2016 at AIM Conference Center, Makati City, PH.
The resource speaker and expert, Ricardo ‘Ricky’ De Vera, with his training and expertise in Behavioral Psychology, presents an unorthodox, dynamic and behavior-driven approach to Salesmanship and Customer Service Management. Ricky de Vera is a Certified International Trainor on Salesmanship, Leadership and Business Development and a Certified Marketing Professional. He is a Consultant on Retail, Manufacturing, Pharmaceutical, Real Estate, and Telecommunications sectors.
Learn More: https://www.fmi.com.ph/events/customer-service-management-seminar-2016-july/
The program is organized by Fiera de Manila, Inc. (www.fmi.com.ph/)
For inquiries, call: +632-8960639, 8960637, email: norelyn@fmi.com.ph, visit websites: www.fmi.com.ph.