Too much ice? Customer fumes over coffee shop’s cold drink

Not even an ice cold frappé can ‘cool down’ a customer of Starbucks after she filed a $5-million (PhP 235 million) lawsuit at the Northern Illinois Federal Court, Chicago, United States, against the coffee shop company last week.

According to The Telegraph, the case was filed by Stacy Pincus, wherein she lamented that the chilled drinks served by the company only had accurate fluid ounces once ice cubes were dunked.
The 29-page complaint, obtained by Courthouse News Service, stated that “Starbucks is advertising the size of its Cold Drink cups on its menu, rather than the amount of fluid a customer will receive when they purchase a Cold Drink — and deceiving its customers in the process.”

“A Venti cold drink, for example, is advertised as having 24 fluid ounces, but only includes 14 ounces of the actual liquid, the rest is ice.”

Jamie Riley, a spokesperson for Starbucks, said the company is aware of Pincus’ grudges but finds the lawsuit ‘absurd’.

In an interview with American show TMZ, Riley defended, “Our customers understand and expect that ice is an essential component of any ‘iced’ beverage. If a customer is not satisfied with their beverage preparation, we will gladly remake it,” she noted. Gianna Francesca Catolico